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Day one
An org chart, 140 systems and a backlog: all true, none of it the place. Learn how it works before you ask the questions.
Topics › Enterprise architecture › The map before the data
Who it serves, and how it pays: customers, offerings and the canvases
Before any capability or process, find out who the utility serves, what they're trying to get done, what hurts, what it offers, and how each offering pays. Two canvases hold it, and a canvas only means something if it fits.
Builds on Day one
Watch the film
Press Play, or pick a chapter. Turn on Pause and think to stop for one question at the end of chapters.
Download the videoCaption filesRead the script
Where next?
You've seen who the utility serves. Next: why it has to change.
Think it through
The three Pause and think questions, for a class or a team. Open one to see the answer.
Take it apart, then make the call
This film's lab, and its situations, among the series' 12 labs and 26 situations. Your progress stays in this browser.
Take it apart: Check the fit →Make the call: 2 situationsEvery lab
In the series: The map before the data
Film 2 of 11.
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Why it moves
Three letters pull the utility three ways. Who cares, what pushes, what must become true, and a principle to settle it.