← Previous · Film 4 of 11
What it must be able to do
The runners changed; the ability to move a message stayed. A capability outlasts whoever does it, however and with whatever.
Topics › Enterprise architecture › The map before the data
How value reaches people: value streams, processes, and detail where order matters
A branch brings down a line on a stormy night, and forty homes go dark. Tomás follows one household's call: a value stream from their side, the teams behind it, a process map in levels, and detail only at the step whose rule depends on order.
Builds on What it must be able to do
Watch the film
Press Play, or pick a chapter. Turn on Pause and think to stop for one question at the end of chapters.
Download the videoCaption filesRead the script
Where next?
You've seen how value reaches people. More films in the series are on the way.
Think it through
The three Pause and think questions, for a class or a team. Open one to see the answer.
Take it apart, then make the call
This film's lab, and its situations, among the series' 12 labs and 26 situations. Your progress stays in this browser.
Take it apart: Who goes first? →Make the call: 2 situationsEvery lab
In the series: The map before the data
Film 5 of 11.
Next · Film 6 of 11 →
Who does it, and where meaning changes
Japan runs on two frequencies. A utility has two kinds of customer. Roles, actors, and a translation at the edge.