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Why it moves
Three letters pull the utility three ways. Who cares, what pushes, what must become true, and a principle to settle it.
Topics › Enterprise architecture › The map before the data
What it must be able to do: capabilities, levels, owners and heat maps
Tomás's first capability map is the org chart again. Grace shows him that teams, processes and systems change, and what the network must be able to do stays. Three levels, one owner each, and a heat map with evidence that shows where it hurts.
Builds on Why it moves
Watch the film
Press Play, or pick a chapter. Turn on Pause and think to stop for one question at the end of chapters.
Download the videoCaption filesRead the script
Where next?
You've seen what the utility must be able to do. Next: how value reaches people.
Think it through
The three Pause and think questions, for a class or a team. Open one to see the answer.
Take it apart, then make the call
This film's lab, and its situations, among the series' 12 labs and 26 situations. Your progress stays in this browser.
Take it apart: Survive the change →Make the call: 2 situationsEvery lab
In the series: The map before the data
Film 4 of 11.
Next · Film 5 of 11 →
How value reaches people
Lunch crosses Mumbai, changing hands. Power comes back to forty homes. Value from the customer's side, and detail only where order matters.