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How value reaches people
Lunch crosses Mumbai, changing hands. Power comes back to forty homes. Value from the customer's side, and detail only where order matters.
Topics › Enterprise architecture › The map before the data
Who does it, and where meaning changes: roles, actors, and the edges between domains
Japan has run on two frequencies since the 1890s, and in 2011 the converters between them were too few. Tomás finds the same edge inside the utility: roles filled by people, partners and an AI agent, and one word, customer, that means a connection point to the network and an account to retail.
Builds on How value reaches people
Watch the film
Press Play, or pick a chapter. Turn on Pause and think to stop for one question at the end of chapters.
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Where next?
You've seen who does the work, and where meaning changes. More films in the series are on the way.
Think it through
The three Pause and think questions, for a class or a team. Open one to see the answer.
Take it apart, then make the call
This film's lab, and its situations, among the series' 12 labs and 26 situations. Your progress stays in this browser.
Take it apart: What may cross? →Make the call: 2 situationsEvery lab
In the series: The map before the data
Film 6 of 11.
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Today, and where it's going
An imagined street in 2045. Today's 140 systems on the map. A target, and the path to it, with reasons.